Privacy policy

PERCHCATS runs this store on Shopify. This policy covers what personal information we collect, why we collect it, and what we do with it. If our Terms of Service and this Privacy Policy ever conflict on something data-related, this policy wins.

Using this site means you've read this and understand it.

What Personal Information We Collect

"Personal information" means anything that identifies you or can reasonably be linked back to you. Anonymous or de-identified data doesn't count.

Here's what we may collect depending on how you use the site:

Contact details: name, address, billing and shipping address, phone number, email
Financial information: card details, payment account numbers, transaction details, payment confirmation
Account information: username, password, security questions, preferences and settings
Transaction information: what you've viewed, carted, wishlisted, bought, returned, exchanged, or cancelled
Communications with us: anything you send us, like a support email
Device information: your device type, browser, network connection, IP address, unique identifiers
Usage information: how you move around and interact with the site

Where We Get It From

Directly from you when you create an account, buy something, or contact us
Automatically through the site via cookies and similar tracking tools when you browse
From our service providers when they help us run things and process data on our behalf
From partners or other third parties

How We Use It

Running the store: processing payments, fulfilling orders, managing your account, arranging shipping, handling returns and exchanges, sending order updates, enabling reviews, and personalising your experience
Marketing and advertising: sending promotional emails, SMS, or mail; showing you ads on our site and elsewhere based on your browsing and purchase history. You can opt out of marketing emails any time via the unsubscribe link. We may still send non-promotional emails about your account or orders.
Security and fraud prevention: verifying your identity, keeping your account secure, and detecting and investigating suspicious activity. Don't share your login details with anyone.
Customer support: responding to questions and keeping our relationship with you running properly
Legal obligations: complying with the law, responding to legal requests, enforcing our terms, and defending against claims

Who We Share It With

We don't sell your data. We may share it in these situations:

Service providers: Shopify, payment processors, IT services, analytics, customer support, fulfilment and shipping partners
Marketing and advertising partners, including Shopify, for personalized ads across different sites based on your activity. You may have the right to opt out of this depending on where you live.
When you ask us to — like when you use a social login or we need to share your address to ship your order
Our corporate group affiliates where relevant
Legal or business reasons: mergers, acquisitions, bankruptcy, legal obligations, subpoenas, litigation, or protecting our rights and users

Relationship with Shopify

This store runs on Shopify. Shopify collects and processes data about your use of the site to run and improve their platform. That data may be shared with Shopify's own third-party partners in other countries. For some features, Shopify combines data from your activity on our store with data from other merchants — in those cases, Shopify is responsible for handling your data for those purposes.

For more on how Shopify handles your data, visit the Shopify Consumer Privacy Policy. To exercise data rights related to Shopify's processing, use the Shopify Privacy Portal.

Third-Party Sites and Links

This site may link to external websites we don't own or control. Their privacy practices have nothing to do with us; check their own policies before you give them any information. We're not responsible for what they do with your data.

Children's Data

This site isn't for children. We don't knowingly collect personal information from anyone under the age of majority in their jurisdiction. If your child has shared information with us and you want it removed, contact us at the details below. We don't sell or share data of anyone under 16.

Security and Retention

No security system is perfect. We can't guarantee your data is completely secure, especially while it's in transit. Don't send sensitive or confidential information through insecure channels.

We keep your data for as long as we need it to run your account, deliver services, meet legal obligations, resolve disputes, or enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of these rights. They're not absolute; some apply only in specific circumstances, and we may need to verify your identity before acting on a request.

Right to Access / Know: request a copy of what we hold on you
Right to Delete: ask us to delete your personal information
Right to Correct: ask us to fix inaccurate data
Right of Portability: get a copy of your data in a transferable format, in some cases
Communication preferences: unsubscribe from marketing emails at any time via the link in those emails. Account and order emails will still come through.

To make a request, contact us using the details below or use the relevant option in your account. If you use an authorized agent to make a request on your behalf, we'll ask them to prove you've authorized them and may still verify your identity directly. We'll respond as required by the law in your jurisdiction.

Changes to This Policy

We update this policy when our practices change or when legal or regulatory requirements change. When we do, we'll update the "Last updated" date at the top and post the new version here. Material changes will be communicated as required by law.